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Whether you’re setting up your first land listing, have a question about AI valuation, or need help with your account we respond fast. Real people, real answers. No ticket queue black hole.
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Live Chat
Real questions about listing setup, AI tools, your account, or how something works. Available Monday–Friday, 9AM–6PM CT. A real team member responds not a bot script.
Email Support
Technical issues, billing questions, account problems, or anything that needs more context than chat. Response within one business day, Mon–Fri.
support@rawlandhub.com
Help Center
Feature walkthroughs, billing answers, and everything time-sensitive where you want to solve it yourself right now. Answers 80%+ of common questions in under 5 minutes.
Get Help From a Real Team
Have a question about listing your land, AI valuation, or your account? Send us a message and we’ll respond within one business day.
Send Us a Message
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Find Your Answer in 60 Seconds
Most questions are answered here — no wait required.
How do I create my first listing?
After signing up, go to My Listings → Add New Listing. Enter your APN, state, county, and acreage. The AI description writer activates once you add basic details. Your listing goes live after you confirm details and click Publish. Total time: under 5 minutes.
How does the AI land valuation work?
Enter your parcel’s APN, county, state, acreage, access type, and zoning. The AI pulls comparable land sales from your area and analyzes 40+ data points to produce a market value range. Results appear in about 30 seconds. Available on Pro and Premium plans.
Why isn't my listing showing in marketplace search?
Three most common reasons: (1) Your listing is set to Draft — check status and click Publish. (2) Your plan’s listing limit is reached — upgrade to add more active listings. (3) Required fields are incomplete — check for missing fields in your listing editor.
How do I add owner financing to my listing?
In the listing editor, scroll to Financing Options and toggle Owner Financing Available to On. Enter your proposed terms — down payment percentage, interest rate, and term length. The owner financing badge appears on your listing immediately.
How do I upgrade my plan?
Go to Account → Subscription → Change Plan. Upgrades take effect immediately. You’re only charged the prorated difference for your current billing period.
How do I message a seller?
Create a free buyer account. Navigate to any listing and click Message Seller. Your message goes directly to the verified seller — no middleman delays.
Is there any fee for buyers?
Zero. Browsing, searching, messaging, and purchasing through RawLandHub costs buyers nothing. Sellers pay the subscription — you don’t.
How do I save listings to my watchlist?
Click the bookmark icon on any listing while logged in to add it to your watchlist. Access saved listings under My Account → Watchlist.
How do I set up buyer alerts?
In marketplace search, set your criteria (state, acreage, price, land type) and click Save Search + Alert. You’ll receive an email when a matching listing goes live.
How does owner financing work for buyers?
The seller acts as the lender. You pay them directly on an agreed installment schedule instead of getting a bank loan. No bank approval required.
What's included in the free trial?
Full Pro plan access for 7 days — all AI tools, marketplace listing, buyer messaging, owner financing tools, social media creator, and full analytics. No credit card required.
What happens after the free trial?
On day 7, you choose your plan and add a payment method. If you don’t add payment, your account converts to read-only view — your data is preserved, no charges occur.
Can I get a refund?
The 7-day free trial is designed so you don’t pay until you’ve tested the product. After a paid billing period begins, we don’t refund completed periods — but you can cancel anytime with no penalty.
How do I update my billing information?
Go to Account → Billing → Update Payment Method. Changes take effect immediately and apply to your next billing cycle.
RawLandHub on Mobile
Manage your listings, message buyers, receive instant buyer alerts, and respond to inquiries anywhere. Available for both iOS and Android.
Contact & Support FAQ
What's your typical email response time?
We respond to all emails within one business day, Monday through Friday. Emails received after 5PM CT or on weekends receive a response the following business morning. For faster resolution, use live chat during business hours.
Can I call someone at RawLandHub?
Currently, RawLandHub offers support through email and live chat rather than phone support. Most issues are resolved faster via live chat than phone — the team can pull your account, check your listing, and act in real time. Phone support may be added for Premium plan subscribers in a future update.
I'm a land investor with multiple listings. Who do I contact for partnership questions?
For partnership inquiries, investment account questions (5+ parcels), or press and media requests, use the contact form above and select Partnership / Press from the Topic dropdown. These go directly to our business team rather than the support queue.
Do you have a help center or knowledge base I can search?
Yes — our Help Center at help.rawlandhub.com has step-by-step guides for all features including listing creation, AI tools, owner financing setup, marketplace features, billing, and the mobile app. Most common questions have illustrated guides with screenshots.
I'm having a technical issue with my listing. What info should I include?
Include your account email, listing URL or listing ID, a description of what’s happening, and a screenshot if possible. The more context you provide, the faster we can resolve it.
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